Our Simple Privacy Promise
We built Webguard Info Solutions (www.webguardsoln.online) around earning your trust. We collect only what is strictly necessary to solve your tech problem, and we will never sell your phone number or email address to third-party marketers.
1. What Information We Ask For
When you request help on our website, we collect basic details so our technicians can reach you and address your issue:
- Your Contact Details: Your name, phone number, and email address so we can contact you regarding your help request.
- System & Error Details: What operating system you use (e.g. Windows 11, Mac OS), your email client (e.g. Outlook, Apple Mail), and error messages you receive.
- Remote Session Metadata: Basic connection identifiers created during remote desktop assistance to ensure quality control.
2. How We Use Your Information
We use your information exclusively for legitimate tech assistance purposes:
- To connect you with an available technician and schedule your help response or remote session.
- To troubleshoot and fix the specific email or system configuration problem you contacted us about.
- To issue receipts, process payments, and honor our 30-day money-back guarantee.
3. Remote Desktop Privacy Rules
During a remote assistance session, you remain in complete control. You can see everything our technician clicks on your screen in real time. We strictly enforce internal rules:
- Technicians will never open your private photo folders, financial records, or unrelated documents.
- We do not download or copy personal files off your computer.
- When the assistance session ends, the remote software connection closes completely. We cannot reconnect unless you launch the program again and give us a new code.
4. Sharing Information with Service Vendors
We do not trade or sell your personal data. We only share information with reputable infrastructure partners necessary to operate our business (such as our payment gateway processor and secure email notifications).
5. Google Advertising & Cookie Compliance
Our website uses standard web analytics cookies to measure page traffic and ensure ads function properly. You can disable cookies at any time in your web browser settings without affecting your access to our site.
6. How to Contact Us About Your Data
If you would like us to delete your contact records or update your information, please send an email to info@webguardsoln.online. We will fulfill data requests within 10 business days.