Welcome to Webguard Info Solutions (www.webguardsoln.online). By using our website or hiring us to help fix your email or computer issues, you are agreeing to these simple, straightforward Terms of Service.
1. Our Role as an Independent Service Provider
Webguard Info Solutions offers independent technical repair, desktop software troubleshooting, and domain email configuration. We want to be 100% clear: We are an independent company. We are not Microsoft, Google, Yahoo, AOL, or Apple, nor do we represent them. Free self-service help is often available directly from software manufacturers on their official websites.
2. What We Expect from You
To help us solve your problem effectively and safely:
- You confirm that you own or have permission to manage the computer, email address, or domain name you are asking us to assist with.
- You agree to stay near your computer during the remote session so you can approve security prompts or enter master passwords yourself.
- You agree to back up any irreplaceable photos or business documents before major operating system changes.
3. Honest Pricing & Guaranteed Work
We believe in upfront pricing. The rate quoted before your assistance session starts is the price you pay—no surprise fees. If our technician cannot fix your documented issue or provide a viable resolution, our No Fix, No Fee policy applies, and you will receive a full refund according to our Refund Policy.
4. Service Limitations & Responsibility
While our technicians are highly experienced, we cannot fix physical hardware failures (like a cracked screen or burnt-out hard drive) over a remote connection. We are not responsible for pre-existing physical hardware failures or third-party internet service provider outages.
5. Questions Regarding Terms
If you have any questions about these terms before starting an assistance session, feel free to contact our support desk via email at info@webguardsoln.online.